![]() Reboot / Reconnect: Restart your customers computer and automatically reconnect to the support session in progress. Live Chat: Chat in real time with your customers instead of staying on the phone the whole time.Īnnotation Tools: Both you and your customer can draw, highlight and point to items right on the screen. # Remote Control: With your customers permission, you can remotely take control of their desktop to provide service just as if you were sitting at their computer.įile Transfer: Instantly exchange files and folders with your customers. # Two-Way Screen Sharing: You and your customers can show instead of tell whats happening on your desktops, so you can get to the heart of the issue faster. One-Click Session Start: Save time by starting your support sessions in just one click. Handle more support requests in less timeĪssist up to eight attended or unattended customers at once Easily view and control your customers computers online to quickly resolve their technical issues. Provides you with live-support capability.
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